Refund policy

Last updated 15 October 2026. NumberDesk sells digital services that start right after payment.

When we refund

• You were charged but the Pro plan or temporary addresses never appeared on your account.
• You were charged twice for the same purchase.
• A fault on our side stopped the paid feature working and we couldn't fix it.

When we don't

• Pro time or temporary addresses you've already used, or that expired normally.
• Problems caused by your own phone being off, offline, or not forwarding texts.
• Accounts suspended for breaking our Terms of service.

How to ask

Email kennysilver65@gmail.com within 7 days of the payment with your account email and the Paystack payment reference. We reply within 3 business days. Approved refunds go back to the original payment method through Paystack, in naira (NGN), and usually reach you within 5 to 10 business days depending on your bank. Exchange-rate differences and your bank's fees can't be refunded.

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